Orders, Cancellations, & Returns
Prices
All prices reflect Elite Sportswear's commitment to offer consistently high standards in quality at the lowest possible prices. However, continued increases in raw materials, utilities, labor, etc. subject us to price changes beyond our control. Therefore, prices are subject to change without notice.
Payment
All prices are in U.S. Dollars. Payment types are limited to those presented on the Check Out page. Credit cards accepted include VISA, MasterCard, American Express, and Discover. For school districts, colleges and universities, and YMCAs purchase orders are accepted.
Payment in full must be received/charged at time of shipment.
State, local and county sales tax is applicable on all orders, inclusive of freight where applicable unless you have furnished us with a valid sales tax exemption certificate.
If the required payment is not received within 45 days from the date the order was placed, the order will be cancelled.
Shipping Methods
All orders shipped within the continental United States are sent Standard Ground unless otherwise specified.
Please note:
Stock orders normally take 1-3 business days to leave our plant, but may take longer on items with high customer demand. Orders shipped to Hawaii or Alaska are sent Expedited unless otherwise specified. Orders shipped to Puerto Rico or Canada are sent Standard International unless otherwise specified. Orders shipped to all other international destinations are sent Express International. All product is shipped F.O.B. Reading, Pennsylvania. For international orders, duty and VAT may be applicable. Please check with your local authorities. Elite Sportswear, L.P. will not be responsible for any additional charges incurred. Special shipping arrangements can be made for faster shipping. However, these methods of shipping are considerably more expensive and are the responsibility of the customer.
Stock items that are placed at the same time may have different availability dates and may not get processed or shipped together. Therefore, it is necessary to include separate shipping and handling charges.
Order Changes/Additions/Cancellations
Before placing an order, please check your order carefully. Any changes or additions made after placing an order will be treated as a new order.
Delivery Time
Items temporarily out of stock will be backordered and shipped as soon as they become available. Please send an email to info@dolfinswimwear.com or call us to confirm stock availability. Stock orders normally take 1-3 business days to leave our plant, but may take longer on items with high customer demand.
RETURNS POLICY
While we strive to ensure that your package is exactly what you expect, occasional issues can happen. Please check your order carefully upon receipt and report any discrepancies or issues by our Customer Engagement team within 5 days.
RETURNS: Stock Products
Dolfin Swimwear gladly accepts customer returns provided the following conditions are met:
- All return requests must be sent to Dolfin Swimwear no more than 30 days after shipment of merchandise.
- Returns must be processed through returns.dolfinswimwear.com in order to be accepted.
- Merchandise must not have been worn or laundered and must have all hang tags and sew-in tags attached in their original position and condition.
Please note that the customer is responsible for all shipping charges.
Stock items ordered with embellishments are considered Made-to-Order. Please see Returns: Made-to-Order/Personalized Products for more details.
RETURNS: Made-to-Order/Personalized Products
Made-to-order or personalized products, including special order, stock with embellishments, custom, etc., are made to the customer’s specifications and cannot be returned except in the case of a manufacturer’s error or defect. If you believe this is the case, please contact Customer Engagement for help in resolving the issue. Please note, all requests must be made within 90 days of the delivery date.
RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)
A Return Merchandise Authorization number (RMA) is required for all returns and exchanges. Returns must be made within 2 weeks of initiating an RMA number or the RMA will expire. The RMA can be obtained online or by phone.
ONLINE RETURN PROCESS
- Access the online RMA form at returns.dolfinswimwear.com
- Enter your order number and last name into the system.
- Click the “Find Order” button.
- A window will open displaying your order (please note that if you are past the eligibility period for a return, the order will not be displayed.)
- Check the box to the left of the items you would like to return.
- Next, select the quantity you want to return and the reason for the return.
- Once you have selected all the items you want to return, scroll to the bottom of the page and click the “Create Return Request” button.
- From there a web page will open, providing your Return Material Authorization number RMA and the download for your Return Form.
- Please print the Return Form and fill it out with your RMA. Once an RMA is initiated, you have two (2) weeks to return your items, or the RMA will expire, and you will need to initiate a new request.
- Pack your item(s) in secure packaging and enclose the Return Form inside the package.
- Mail the return using a trackable method of shipping to:
Address to:
Dolfin Swimwear
Attn: Returns
2525 N. 12th Street
Reading, PA 19605
PHONE RETURN PROCESS
To speak with a customer service representative to initiate a return, please call: 1-800-441-0818
RETURNS PROCESSING
Please allow 3-10 business days to process your return. This does not include standard shipping time in the estimate. Refunds will be applied to the payment method used for purchase. If payment was made by check, a refund check will be sent to the bill-to address on file. Shipping and handling will not be refunded.
RETURNS: Defective Products
Dolfin Swimwear, at its sole discretion, will determine if the merchandise in question is defective, and whether it will be replaced, repaired, or credited to the customer’s account, Dolfin Swimwear will not accept returns on defective merchandise beyond 30 days from the date of receipt (90 days for made-to-order or personalized products). Due to health requirements and safety concerns for our employees, all previously worn apparel that is being returned for any reason must be laundered.
